Refund policy

At Timeless Glaze, customer satisfaction is important to us. Please read our refund policy carefully before making a purchase.

Refund Window

Customers may request a refund within 15 days of receiving their order. Refund requests submitted after this period will not be eligible for approval.

Damaged or Defective Items

If your item arrives damaged or defective, we sincerely apologize for the inconvenience. Please contact us within 15 days of delivery, along with photographic evidence of the damage, and we will gladly arrange a replacement or full refund at no additional cost to you.

Items Not Eligible for Refund

Please note that damage resulting from misuse, improper handling, or normal wear and tear after delivery is not eligible for a refund or replacement. We encourage customers to inspect their items promptly upon receipt and to handle all jewelry pieces with appropriate care.

How to Request a Refund

To initiate a refund request, please contact our customer support team with your order number and a description of the issue. Our team will review your request and respond within a reasonable timeframe with further instructions.

Refund Processing

Once a refund has been approved, it will be processed to your original method of payment. Please allow a reasonable number of business days for the refund to appear, depending on your bank or payment provider's processing times.

Contact Us

For any questions regarding this policy, please do not hesitate to reach out to our customer support team.